Mobile / Slots
At vd00, the information you share when you register, fund your account through bKash, Nagad, or Rocket, and move through the lobby stays under a clear set of rules — yours to review, yours to question. This policy sets out exactly what we collect, why we hold it, and what you can do about it, subject to your local law and eligible regions.
When you open an account with vd00, we collect the details you provide during registration — your contact information, login credentials, and the records generated each time you move funds through bKash, Nagad, or Rocket. We also collect device and session data: the browser or app environment you use, your IP address, and the pages you visit inside the lobby. This information serves three purposes: running your account correctly, processing your wallet transactions, and keeping the platform secure for everyone on it. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling your bKash or Nagad transfer — it is only to complete the service you requested. We retain your account and transaction records for as long as your account is active and for the period required under applicable rules. You may request a copy of your records or ask us to correct inaccurate details at any time through the support route listed on this page. Access to and use of vd00 depends on your local law and eligible regions.
Every bKash deposit and withdrawal tied to your account is logged and available for your review inside the account transaction section.
Nagad transfer history is stored against your account and can be referenced when you raise a query with our support team.
Rocket payment entries are retained as part of your account history and form part of the data you can request access to under this policy.
Session and device information — browser type, IP address, and login timestamps — is collected to protect your account from unauthorised access.
Not every interaction with vd00 falls under the same rules. This section draws the line clearly so you know what we are responsible for and where a third-party provider's own terms take over. Your account session, your wallet transactions, and the content you see inside the lobby are all within our scope. Third-party services — including the mobile wallet networks that process your bKash, Nagad, or Rocket transfers — operate under their own privacy terms once a transaction leaves our platform.
Your registration details, login history, and account settings are fully within this policy. We control how that data is stored, used, and shared.
Transaction records for bKash, Nagad, and Rocket payments initiated through vd00 are covered here up to the point they reach the payment network.
Your activity inside the lobby — which games you open, session length, and navigation path — is collected by us and governed by this policy.
Once a payment moves to bKash, Nagad, or Rocket's own network, their privacy terms apply. We do not control data handling on their side.
This policy is not just a statement — it comes with actions you can actually take. You have the right to see the personal data we hold on your account, to ask us to correct anything that is wrong, and to raise a question about how your information is being used. If you want a copy of your transaction history — including your bKash, Nagad, or Rocket records — you can request it through the support contact listed below. To update account details such as your registered contact information, go to the account settings section after logging in and follow the fields shown there. For anything that cannot be changed through the account panel directly, our support team can assist. We aim to respond to data requests within a reasonable period; the exact timeframe depends on the nature of the request and applicable local requirements.
Log in and open the transaction history section to see your bKash, Nagad, and Rocket payment records as they appear on your account.
Account settings let you update contact information directly. For fields that are locked, contact support with the correction you need.
If you are unsure how a specific piece of your data is being used, send your question through the support contact route and we will respond with a clear answer.
You can formally request a copy of the personal data we hold. Submit the request via support and we will process it in line with applicable requirements.
If you have a question about this privacy policy, want to exercise one of the rights described above, or need to flag a concern about your account data, the routes below are the ones to use. We do not publish contact details we cannot stand behind, so only the channels visible on the site are listed here.
Open the live chat widget from any page on vd00 to reach the support team directly. Use this route for account data questions that need a quick response.
Send a written request or data query to the support email address published in the site footer. Email is the recommended route for formal data access requests.
The help centre on vd00 covers common account and policy questions. Check there first — your answer may already be published.
Knowing that your information is handled carefully matters — especially when your wallet transactions run through bKash, Nagad, or Rocket. Here is how we approach the four areas that affect your data most directly.
We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings; some features may not work without session cookies.
Login activity is monitored for unusual patterns. If we detect something that does not match your normal access behaviour, we may ask you to verify your identity before continuing.
We keep your account and transaction records for as long as your account is open and for any additional period required under applicable rules. When retention is no longer needed, data is deleted or anonymised.
If this policy changes in a way that affects your rights, we will post the updated version on this page. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often from members who want to understand how their data is handled on vd00.
We collect the contact details and credentials you enter during registration, plus the device and session data generated when you log in. Once you make a deposit through bKash, Nagad, or Rocket, those transaction records are also stored against your account.
Yes. Log in and open the transaction history section of your account. Every deposit and withdrawal processed through bKash, Nagad, or Rocket is listed there with the relevant details. If a record looks wrong, contact support with the specifics.
We share data only where it is needed to run your account — for example, with the payment network processing your bKash or Rocket transfer. We do not sell personal data. Any sharing is limited to what is required to complete the service you requested.
Send a written request through the support email address in the site footer. State clearly that you are requesting a copy of your personal data. We will process the request in line with applicable requirements and respond within a reasonable period.
Open account settings after logging in and update the fields shown there. For details that cannot be changed through the panel — such as a registered name that needs correction — contact support directly and we will handle the update.
Access to vd00 and the rights available under this policy depend on your local law and eligible regions. If you are accessing the platform from Bangladesh, review the applicable local rules to understand what applies to your situation.